Refund Policy
Clear guidelines for course refunds and customer support
We want every student at Nexus Ultra Glowly to feel confident in their investment. That's why we've built a straightforward refund policy that respects your time and commitment while maintaining the quality standards our programs require.
Below you'll find detailed information about when refunds apply, how to request them, and what timeline to expect. We've worked to make this process as transparent as possible because budget education should start with clear financial policies.
Seven-Day Review Period
You can request a full refund within seven days of enrollment if you haven't completed more than 15% of the course material. This gives you enough time to explore the first modules and decide if the program fits your learning style.
Extended Consideration Window
Between days 8 and 30, we offer partial refunds on a case-by-case basis. Technical issues on our end, medical emergencies, or significant life changes are all factors we consider when reviewing these requests.
Certificate Program Guarantee
If you complete all assignments but don't receive your certificate due to an error on our side, you'll receive a full refund plus complimentary access to one additional course of your choice from our catalog.
How to Request a Refund
Submit Your Request
Email support@nexusultraglowly.com with your order number and a brief explanation of why you're requesting a refund. We don't need an essay, just a sentence or two helps us improve our services.
Receive Confirmation
Our support team will respond within 48 business hours with next steps. During peak enrollment periods (typically September and January), this might extend to 72 hours.
Review and Approval
We'll review your course progress and circumstances. If you qualify for a refund under our policy, we'll send you an approval notice with the expected processing timeline.
Payment Processing
Approved refunds are processed to your original payment method within 5-10 business days. Credit card refunds might take an additional 3-5 days to appear on your statement depending on your bank.
When Refunds Don't Apply
After you've completed more than 30% of course content, regardless of timeframe. At that point, you've accessed a substantial portion of our educational materials and instructor feedback.
For courses purchased during promotional discounts of 50% or more. These deeply discounted offerings are final sale to maintain fair pricing for all students.
If you've downloaded course materials marked as copyrighted resources. Once you've saved these materials to your device, they can't be "returned" in the traditional sense.
Bundle packages where you've already received certificates for one or more courses within the bundle. You can't return part of a completed educational sequence.
More than 45 days after enrollment, except in cases of documented medical emergencies or technical failures on our platform that prevented course access.
Expected Processing Times
Credit Card Payments
Refunds appear within 7-12 business days from approval date. Your bank's processing schedule affects the exact timing.
PayPal Transactions
Typically processed within 3-5 business days. You'll see the credit in your PayPal balance first, which you can then transfer to your bank.
Bank Transfers
For direct bank payments, refunds take 10-15 business days as they require manual processing and international clearing for some Taiwan-based accounts.
Gift Enrollments
If someone purchased a course for you as a gift, refunds return to the original purchaser's payment method. You'll need their approval to proceed.
Questions About Your Refund?
Our support team is here to help clarify any part of this policy or discuss your specific situation.
Contact Support Team